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The CX reckoning manifesto

That day...

Your contact center finally caught up with your customers.

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Learn why experience-driven companies will win in the next decade


Legacy systems are falling behind rising customer expectations.


This AWS manifesto challenges CX leaders to rethink contact centers – using Amazon Connect’s flexible, intelligent, cloud-native approach.


You'll learn how to:

  • Spot the warning signs of outdated CX models

  • Reimagine CX as a competitive advantage with AI and automation

  • Join the movement reshaping enterprise experience

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Fujitsu’s CX Transformation and cost savings with Amazon Connect
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Building a Generative AI Contact Center Solution for DoorDash
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2025 Forrester Report: Forrester Wave for CCaaS
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How Frontdoor, Inc. empowers agents with generative AI and AWS
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