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Real-world examples of AI in the contact center

That day...

You Took Customer Experience to the Next Level With AI

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Real-world examples of AI in the contact center

Download the WSJ report on AI-powered customer experience


AI is transforming how contact centers deliver speed, personalization, and satisfaction. This Wall Street Journal report explores how businesses are using Amazon Connect to reimagine customer engagement and empower agents.


Discover how to:

  • Uncover real-time customer sentiment

  • Shorten average call times by around 15%

  • Automate identity checks and routine processes  


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